Monday, 29 January 2018 10:09

Essentials Systems for E-Commerce Success Featured

Written by
Rate this item
(0 votes)

Regardless of the kind of company you intend to run, launching without appropriate tools is a risk no entrepreneur should take.Especially e-commerce, a popular trend in the business world that has seen investors like Jeff Bezos named the wealthiest man in the world with a net worth of over $100 billion, demands proper planning, contingencies, and systems such as point of sale (POS), customer relationship and retail management. Depending on your budget, products you intend to sell and features your webstore will need, here are some essentials for a successful online store.

1. Point of Sale (POS)
The system is programmed to archive transactions as they happen, saving the business a lot of time and resources on record-keeping and operations. Since some POS systems are offered as cloud-based software, access to transaction records can be granted irrespective of the users’ geographical location and they will never have to worry about the loss of data. Some of the benefits include a reduction in margin of error, easier tracking of coupons, schemes, and discounts, and consistency in pricing in case of multiple store locations.

2. Customer Relationship Management Software (CRM)
One critical function of the CRM application is improvement of the quality of partnership between a business and its consumers. The system also empowers sales and makes it easy to manage the workload of the sales staff efficiently. It accomplishes these tasks by storing and organizing customer, sales leads and marketing data. A business entity that utilizes this technology no longer needs independent business cards and spreadsheets among other documents since it merges all customer information into a single client interface that is easily accessible.

3. Retail Management Software
Small, medium and large enterprises require this software to manage the POS, CRM, regulate prices, and manage inventory, payroll, and billing. Due to the automated report generation, the system saves investors plenty of time and money that can be directed towards other business activities. Additionally, entrepreneurs are better placed to plan appropriately and make more prudent decisions since the system avails information relating to the business in more consumable chunks. Lastly, retail management software boosts the company’s security by presenting more secure payment and transaction options. 

4. Hotel Management Software
The hospitality industry has some of the highest service delivery demands that have pushed hoteliers to innovate their bookkeeping methods. Past methods of record keeping are not only tedious but also time-consuming; these are unnecessary requirements for the smooth functioning of a hotel. Hotel management software comes with features like reservation and booking, housekeeping, accounts and finance, sales and marketing, invoicing and billing, etc. They are easy to setup and configure, customizable, and can be utilized by multiple-users.

5. Content Management Software (CMS)
In the contemporary business world, staying relevant online has increasingly become a necessity. The trend has seen a rise in demand for content management software which is essential for authoring, consolidating, and keeping content for business purposes. In this case, the word content means video, documents, audio, invoices, and images. The CMS software can be divided into web content management (Web-CMS) and document management (DMS).

Read 112 times Last modified on Monday, 29 January 2018 10:31

Our Mission

Unleashing Africa's potential by creating efficiency and improving productivity using open source information technology.